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NT-119 / Decision pack

Customer feedback prioritisation

Choose the next feedback investigation with evidence.

Choose the next feedback investigation with evidence. Connect feedback theme, observed task impact, proposed investigation with responsibility and evidence. An action closes only when all task fields, owner and target date are entered, its state is Complete and an evidence reference is recorded.

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Editable .xlsxPDF guideNo macros

Start with the decision

Which proposed feedback action still needs impact evidence or a decision owner?

Small teams reviewing service feedback themes.

From input to next step.

  1. 01

    Set the boundary

    Group feedback without discarding its context or frequency basis. Keep original feedback in approved storage.

  2. 02

    Work through the record

    Describe the observed impact and the evidence needed to test an improvement. Avoid an arbitrary weighted score.

  3. 03

    Confirm the next step

    Assign the next investigation through the normal decision owner and record the verified outcome.

A look inside

The example, in plain sight.

Fictional values from the workbook. Amounts are illustrative currency units, not a market rate or a customer result.

Reference
FP-01
Feedback theme
Instruction unclear
Observed task impact
Repeated clarification
Proposed investigation
Test revised wording
Owner
Coordinator
Target date
2026-11-12
State
Complete
Evidence reference
Example record 1
Open action
0

Before you use the result.

  • Do not infer population-wide demand from a few comments.
  • Do not publish private feedback without permission.
  • This does not automatically rank customers or issues.

An evidence-led investigation planner, not automated prioritisation or research proof.

A few useful answers.

All questions →
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What will I receive?

Each product includes a PDF guide, an editable Excel workbook, a fictional worked example, a blank worksheet with 50 prepared rows and a decision log. Working kits also include an implementation plan and an adaptable message. The exact file list is on each product page.

What software do I need?

A PDF reader and spreadsheet software that supports standard .xlsx formulas. The workbooks contain no macros or external data connections. Formula results depend on your inputs and your spreadsheet software recalculating them. No paid AI account is required.

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