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NT-120 / Decision pack

Sales process bottleneck review

Find the unresolved handoff behind a stalled process.

Find the unresolved handoff behind a stalled process. Connect process step, observed delay or rework, evidence to investigate with responsibility and evidence. An action closes only when all task fields, owner and target date are entered, its state is Complete and an evidence reference is recorded.

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Editable .xlsxPDF guideNo macros

Start with the decision

Which process step needs a verified cause and an owned improvement?

Small sales teams reviewing a defined sales workflow.

From input to next step.

  1. 01

    Set the boundary

    Define the workflow and the period being reviewed. Use observable delays or repeated work rather than opinions about individual performance.

  2. 02

    Work through the record

    Trace the affected handoff and record the evidence needed to understand the cause. Keep correlation distinct from proof.

  3. 03

    Confirm the next step

    Agree a limited improvement, owner and review point. Compare the changed process with actual observations later.

A look inside

The example, in plain sight.

Fictional values from the workbook. Amounts are illustrative currency units, not a market rate or a customer result.

Reference
SB-01
Process step
Enquiry routing
Observed delay or rework
Owner accepted late
Evidence to investigate
Queue timestamps
Owner
Coordinator
Target date
2026-11-12
State
Complete
Evidence reference
Example record 1
Open action
0

Before you use the result.

  • Do not invent process metrics.
  • This is not employee performance scoring.
  • A completed action does not establish increased sales.

A workflow investigation worksheet, not process mining or a revenue model.

A few useful answers.

All questions →
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What will I receive?

Each product includes a PDF guide, an editable Excel workbook, a fictional worked example, a blank worksheet with 50 prepared rows and a decision log. Working kits also include an implementation plan and an adaptable message. The exact file list is on each product page.

What software do I need?

A PDF reader and spreadsheet software that supports standard .xlsx formulas. The workbooks contain no macros or external data connections. Formula results depend on your inputs and your spreadsheet software recalculating them. No paid AI account is required.

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