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NT-128 / Decision pack

Client service-cost review

Check the effort behind a recurring client fee.

Compare period fees with delivery hours, support effort and direct expenses. Use a single cost basis and record service-quality issues separately from the arithmetic.

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Editable .xlsxPDF guideNo macros

Start with the decision

What contribution remains after the entered client-service effort and direct costs?

Small service businesses reviewing delivery economics by client.

From input to next step.

  1. 01

    Choose one period

    Use the same month or service period for fees, delivery hours and support time. Use earned fees consistently rather than mixing collections with invoices.

  2. 02

    Include the whole service

    Enter support and coordination hours as well as core delivery. Use a defensible hourly cost basis and include client-specific direct expenses once.

  3. 03

    Review the service design

    Consider scope clarity, repeat issues and delivery quality before changing a fee. A negative contribution flags a scenario to examine, not permission to reduce agreed service.

A look inside

The example, in plain sight.

Fictional values from the workbook. Amounts are illustrative currency units, not a market rate or a customer result.

Client / period reference
Client A / example month
Period fee
1,000.00
Delivery hours
12
Support hours
4
Cost per hour
35.00
Direct costs
80.00
Service cost
640.00
Contribution
360.00
Contribution share
36.0%

Before you use the result.

  • An allocated hourly cost may already include overhead.
  • Use recorded hours where available.
  • Contribution is not net business profit.

An internal period-cost review, not an accounting ledger or automated client-profitability judgement.

A few useful answers.

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What will I receive?

Each product includes a PDF guide, an editable Excel workbook, a fictional worked example, a blank worksheet with 50 prepared rows and a decision log. Working kits also include an implementation plan and an adaptable message. The exact file list is on each product page.

What software do I need?

A PDF reader and spreadsheet software that supports standard .xlsx formulas. The workbooks contain no macros or external data connections. Formula results depend on your inputs and your spreadsheet software recalculating them. No paid AI account is required.

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