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NT-192 / Decision pack

Customer return reasons

Separate a reported return reason from what was verified.

Separate a reported return reason from what was verified. Connect reported reason, inspection or evidence, operational follow-up with responsibility and evidence. An action closes only when all task fields, owner and target date are entered, its state is Complete and an evidence reference is recorded.

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Editable .xlsxPDF guideNo macros

Start with the decision

Which return reason still needs inspection evidence or an appropriate action?

Small sellers reviewing actual returned orders.

From input to next step.

  1. 01

    Set the boundary

    Use actual return records and the approved returns process. Keep customer identity and private messages elsewhere.

  2. 02

    Work through the record

    Distinguish the customer’s report from verified observations. Do not infer motive or eligibility from a worksheet category.

  3. 03

    Confirm the next step

    Record the operational follow-up after authorised review. Refund and statutory-rights decisions stay in the governing process.

A look inside

The example, in plain sight.

Fictional values from the workbook. Amounts are illustrative currency units, not a market rate or a customer result.

Reference
RT-01
Reported reason
Item damaged
Inspection or evidence
Approved inspection record
Operational follow-up
Review packaging
Owner
Coordinator
Target date
2026-11-12
State
Complete
Evidence reference
Example record 1
Open action
0

Before you use the result.

  • This does not determine return eligibility.
  • Do not invent return statistics.
  • Retain the original report securely.

A return-reason investigation record, not returns processing or legal advice.

A few useful answers.

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Each product includes a PDF guide, an editable Excel workbook, a fictional worked example, a blank worksheet with 50 prepared rows and a decision log. Working kits also include an implementation plan and an adaptable message. The exact file list is on each product page.

What software do I need?

A PDF reader and spreadsheet software that supports standard .xlsx formulas. The workbooks contain no macros or external data connections. Formula results depend on your inputs and your spreadsheet software recalculating them. No paid AI account is required.

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